Shipping policy

SHIPPING

PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO BE FULFILLED. THESE ITEMS ARE FULFILLED FROM OUR WAREHOUSE AND HAVE A LONGER PROCESSING TIME THAN ITEMS SHIPPED FROM OUR STOREFRONT LOCATION.

• The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.

• A Grace Unlimited is not responsible for delays with UPS or USPS shipping.

• A Grace Unlimited is not responsible for products lost or damaged in the mail. The carrier will be responsible once we ship the packages.

• A Grace Unlimited is not responsible for products marked 'Delivered' by the carrier. You will need to check your local carrier to obtain information regarding your package.

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.

NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

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