Terms of service

RETURN POLICY

Monogram items, blankets, accessories, bags, hats, scarves, leggings, shoes, and ALL SALE ITEMS are FINAL and can not be returned for store credit.

Returned items MUST have original tags on them, NO EXCEPTIONS.  Items must be unworn and unwashed. Items that appear worn, have stains, including makeup, deodorant, dog hair, food odors, smell of cigarette smoke, etc, will not be accepted for return.  If an item has been worn once, it will not qualify for return.

Merchandise can be returned for store credit ONLY and you must return ship to us no later than 3 days from your receipt of the package as noted in the USPS tracking system.  Credit will be issued in the amount of the merchandise purchase, and will not include reimbursement of shipping charges since that service was used and paid for.

THERE WILL BE NO EXCEPTION TO OUR RETURN POLICY TIMETABLE. IF YOU RETURN AN ITEM OUTSIDE OF OUR STATED POLICY, YOU WILL BE RESPONSIBLE FOR THE SHIPPING BACK TO YOU. IF YOU CHOOSE NOT TO PAY SHIPPING FOR AN INELIGIBLE RETURN, YOUR ITEMS WILL BE DONATED 30 DAYS AFTER YOUR INELIGIBLE RETURN.

Colors may vary due to lighting, color monitor resolutions, etc.  

If you send back an item that does not qualify for return then you will be responsible for the return shipping to you.  If you have questions about a return you may email us at stitchadream@hotmail.com.  WE WILL HOLD NON RETURNABLE MERCHANDISE FOR 14 DAYS. AFTER 14 DAYS THE ITEM WILL BE DONATED TO CHARITY.

DEFECTS/DAMAGE

If you have received an item with any damages or defects please email us within 24 hours of receipt of your package as recorded by the USPS tracking system. If we are not contacted within 24 hours then the item will no longer qualify for a return/replacement.  You must include a photo of the damage in your email to us at stitchadream@hotmail.com

We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.